DMK Telecoms (“DMK”, “we”, “our”, “us”) is committed to protecting the personal data and privacy of all users, customers, partners, employees, contractors and website visitors in accordance with applicable data protection laws and international best practices.

This Data Privacy & Protection Policy explains how we collect, use, process, store, share and protect personal information when you interact with our services, platforms and offices.

1. PURPOSE OF THIS POLICY

This policy outlines:

• What personal data we collect

• Why we collect such data

• How we process and protect data

• How long we retain data

• The rights available to data subjects

• How to exercise your rights

This policy applies to all DMK services including Fibre Internet, Voice Services, SIM Services, MVNO/MVNE operations, website usage and customer platforms.

2. SCOPE & APPLICABLE LAWS

DMK Telecoms complies with:

• Nigeria Data Protection Regulation (NDPR)

• Nigeria Data Protection Act (NDPA)

• NCC Consumer Code of Practice

• General Data Protection Regulation (GDPR) (where applicable)

• Industry security and privacy standards

3. PERSONAL DATA WE COLLECT

We may collect the following categories of information:

A. Identity Information

• Full name

• Date of birth

• National Identity Number (NIN)

• Passport or valid identification

• Photograph (for SIM registration)

B. Contact Information

• Phone number

• Email address

• Residential address

• Business address

C. Technical & Usage Information

• IP address

• Device information

• Browsing data

• Log files

• Network activity records

D. Financial Information

• Payment details

• Transaction history

• Billing statements

E. Corporate Information (for business clients)

• Company registration information

• Director details

• Business financial data

F. Communication Records

• Customer service interactions

• Call logs

• Support tickets (as required by law)

4. LEGAL BASIS FOR DATA PROCESSING

We process personal data based on:

• Customer consent

• Contractual obligations

• Regulatory compliance

• Legitimate business interest

• Legal obligation

5. HOW WE USE YOUR DATA

Personal data is processed to:

• Provide telecom services

• Register and authenticate customers

• Process payments and billing

• Improve service delivery

• Manage customer accounts

• Prevent fraud and abuse

• Comply with regulatory requirements

• Communicate service updates

• Deliver support services

• Enable network operations and maintenance

6. DATA STORAGE & RETENTION

We retain personal data only for as long as necessary to:

• Fulfill contractual obligations

• Meet regulatory requirements

• Resolve disputes

• Enforce agreements

• Maintain business records

Once retention periods expire, data is:

• Securely deleted

• Anonymized

• Archived in compliance with regulations

7. DATA PROTECTION MEASURES

DMK applies robust safeguards including:

• Encryption of sensitive data

• Secure server infrastructure

• Access control systems

• Firewalls and monitoring software

• Employee confidentiality agreements

• Regular security audits

• Incident response protocols

8. DATA SHARING & DISCLOSURE

We do NOT sell your personal data.

We may share data only with:

• Regulatory authorities (when required by law)

• Trusted third-party service providers

• Payment processors

• Infrastructure partners

• Law enforcement agencies

• Corporate affiliates (under confidentiality agreements)

All partners must meet data protection standards.

9. DATA SUBJECT RIGHTS

You have the right to:

• Access your personal data

• Correct inaccurate information

• Withdraw consent

• Request deletion of data

• Object to processing

• Data portability

• Lodge complaints with a regulator

10. COOKIES & WEBSITE TRACKING

DMK uses cookies for:

• Site functionality

• User experience improvement

• Security

• Analytics

You may disable cookies through browser settings.

11. CHILDREN’S DATA

DMK does not knowingly collect personal information from individuals under the age of 18 without verified parental consent.

12. DATA BREACH MANAGEMENT

In case of a data breach:

• We activate our incident response team

• Affected users are notified promptly

• Regulators are informed where required

• Remedial actions are undertaken

13. INTERNATIONAL DATA TRANSFER

Where cross-border data transfer is required, DMK ensures:

• Adequate safeguards

• Regulatory compliance

• Data transfer agreements

14. POLICY REVIEW & UPDATES

DMK reserves the right to amend this policy at any time.
Updated versions will be published on our website.

15. COMPLAINTS & CONTACT

All inquiries, access requests or complaints should be directed to:

Data Protection Officer (DPO)
DMK Telecoms
Email: info@dmktelecoms.ng
Address: [Insert Address]
Phone: +234 904 464 9961

16. ACCEPTANCE OF POLICY

By using DMK services, you acknowledge that you have read, understood and accepted this Data Privacy & Protection Policy.